Welcome to our new fresh and exciting website, please look around at services, completed projects and special offers!
Tesseract Service Management System
We have also just invested in the latest service
management system for the Engineering Department. This system will
result in better response times and will store more information
about your equipment, allowing extensive reports to be produced for
your retention. As engineers will be able to download their fault
findings report whilst still on site, any parts required will be
ordered quicker thus reducing your equipment downtime.
We can now also provide a speedier sourcing of spare parts service
for our customers. By using a webcam through Skype to some of our
manufacturers, we are able to visually identify spare parts rather
than merely describing them. This reduces the likelihood of an
incorrect part being ordered and so minimises the downtime of your
equipment. We are currently working towards all our manufacturers
utilising this technology for this purpose.
Another benefit of the system is that you can
contact us for free
over the internet, and as our system includes a webcam,
video conferencing can take place. By using it in this capacity, we
are actually able to fulfil more appointments with our client’s As
our travelling time is dramatically reduced.